Last updated 1 June 2026
These terms govern your use of Robin. By signing up, you agree to them. If you don't agree, please don't use the service.
The service
Robin provides:
- A fortnightly protection phone call to your nominated elderly relative.
- A 24/7 hotline your relative (and you) can call when you suspect a scam or anything feels off.
- Summaries of those calls sent to you by email, text or WhatsApp.
- Instant alerts if anything concerning is identified during a protection call.
- Guidance on what to do, who to call, and how to act if a scam happens.
Robin is not a substitute for safeguarding services, professional medical or legal advice, or the police. Call 999 in an emergency.
Who can use Robin
- The person signing up (the "Customer") must be 18 or over.
- You must have permission from your elderly relative to share their information with us and to receive our fortnightly calls.
- We currently operate in Clapham, Wandsworth, and the surrounding area. We may expand over time.
Subscription and payment
- Robin costs £79 per month, billed monthly in advance via Stripe.
- Your subscription continues automatically until you cancel.
- You can cancel at any time by emailing ben@caringrobin.com. Cancellation takes effect at the end of your current billing period.
- We don't offer pro-rata refunds for the current month, but you won't be billed again.
- Prices include VAT where applicable.
What we promise
- To call your relative every fortnight, at a regular time agreed with you, subject to reasonable adjustments for public holidays and scheduling.
- To answer our 24/7 hotline at any time of day or night. We aim to pick up within 60 seconds; in the rare event we can't, you'll be able to leave a message and we'll call back as soon as possible.
- To keep your information secure and only share it as set out in our Privacy policy.
What we don't promise
- That we will prevent every scam.
- That we can recover money already lost to a scam.
We do our best, but Robin is a human service and we can't guarantee outcomes.
Your responsibilities
- Give us accurate information about your relative.
- Tell us if your relative's situation changes (for example, they move house, or can no longer take calls).
- Make sure your relative knows about and agrees to receive our fortnightly calls.
Liability
To the maximum extent permitted by law, our total liability to you for any loss arising from your use of Robin is limited to the fees you've paid in the previous 12 months. Nothing in these terms limits our liability for death or personal injury caused by negligence, fraud, or anything else that can't be limited by law.
Termination
We may suspend or end your subscription if you breach these terms, or if your relative no longer wishes to receive our calls. If we end your subscription for any reason other than your breach, we'll refund any unused, prepaid portion of your fees.
Governing law
These terms are governed by the laws of England and Wales. Any disputes will be heard by the courts of England and Wales.
Changes
We'll let you know about any material changes by email at least 30 days in advance. You can cancel if you don't agree with the changes.
Contact
Questions about these terms? Email ben@caringrobin.com.
